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netACTION - Customer Relationship Management System

NDS manages multi-technology IT Projects of various organizations and completes them within a fixed schedule and cost which is essential for getting the expected return on investment for companies. NDS offers a wide range of end to end solutions in ERP which helps differentiate companies from competition.

Salient Features
  • It tracks & manages the customer complaints and activities involved more effectively.
  • Customer / Call history at click of mouse.
  • Facility to view unresolved complaints and assign job to the technician or engineer daily basis.
  • Provides immediate updates and in depth analysis of information regarding the availability of technician, spare parts, pending complaints, and successfully completed calls.
  • Facility to monitor each and every call on response time, completion time, reason for failure, parts consumption, which leads to improving efficiency and customer satisfaction.
  • Tracking of materials that is with technician or with the principal company through its inventory management module.
  • Connecting and integrating branch offices, dealers for data integration, quick communication and transaction with minimal cost.
  • And many more unmatched benefits for your Business growth.